Shipping and Refunds Policy

Shipping Policy

At BiteSized, we aim to provide you with a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Our shipping policy is designed to be straightforward and transparent, ensuring you know exactly what to expect with each purchase.

 

Visibility:

  • You can easily access our shipping policy via the footer on every page of our website or through the link provided in your order confirmation email.

Shipping Costs and Times:

Domestic Shipping:

  • Standard Shipping: Ships within 3-5 business days and arrives in 5-7 business days after shipping. Shipping cost is $5.99 or free for orders over $50.
  • Expedited Shipping: Ships within 1 business day and arrives in 2-3 business days after shipping. Shipping cost is $14.99.

International Shipping:

  • Items shipped internationally are dispatched within 3-5 business days and typically arrive in 10-15 business days, depending on the destination and customs processing. International shipping costs vary by location and will be calculated at checkout.

Digital Products:

  • Download Information: Upon purchase of a digital product, you will receive an email with a download link within minutes of your transaction. Ensure your email address is correct at checkout to avoid any delays. There are no shipping fees for digital products.

Processing Times:

  • Orders are processed Monday through Friday, excluding holidays. Orders received on weekends or holidays will be processed the next business day.

Additional Information:

  • Tracking: Once your order is shipped, we will send you a tracking number via email so you can follow its journey to your doorstep.
  • International Customs and Duties: Please be aware that international shipments may be subject to customs fees and duties, which are the responsibility of the customer.

For any questions or concerns about your order's shipping and handling, please contact our customer service team at support@bitesized.com. We are here to assist you and ensure that your experience is as smooth and enjoyable as possible.

 

Thank you for choosing BiteSized!

This shipping policy provides all the necessary details, including shipping times, costs, and how to handle digital products, ensuring your customers are well-informed about the shipping process.

Shipping Options

Price

2-10 Day Shipping (Order under $99)

$9.99

2-10 Day Shipping (Order under $99)

Free

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping
over $60

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping on our 'limited time flash deal' (Main Campaign page) with the minimum amount purchased (usually 2 bottles or more - unless otherwise stated). Daily 'limited time flash deal' offers can not be combined with any other wine from any other page. Only one or more bottles of wine listed on our Premium, Last Chance or Cellar offerings can be combined for free shipping.

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our 
delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.